ITG’s Managed Service platform provides the tools that your business needs to proactively manage your IT infrastructure and will result in increased productivity and positive returns on investment.

Be Proactive

Stay ahead of your IT infrastructure with live monitoring and management on all network devices.

Support

Our support methods vary based on client-specific needs. We have the capabilities to do most of our support online, however we value the face-to-face relationships we have with our clients. Our Network Specialists are regularly dispatched for on-site support such as wiring networks & server installations, and our client relations specialist is readily available for all of our clients' needs.

Aside from on-site support our team offers remote network support such as risk assessments and network design, along with our most efficient service: remote management.

ITG’s Remote Control application provides users with the option to request instant access support. Upon user connection, an ITG Specialist can communicate and troubleshoot an issue while a device is in use. ​​​

Manage

​Our technology will standardize and simplify all of your recurring IT management tasks. Manage settings at a system and group level with user-defined profiles and policies that control automation, monitoring, updates and more.

ITG’s Managed Services offers a complete patch management process. Identify specific platforms, applications and their versions while customizing patch deployment allowing  business critical systems and services to be patched independently.

 Monitor

​ITG will know about your IT issues before you do. Our monitoring filters automatically select relevant targets with the easy to use wizard driven monitor policies. Quickly set up a complete approach to monitor all aspects of even the most complex IT environment.

​Out of the box monitoring includes disk monitoring, system offline, event log, services, applications, security, backup and SNMP.
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