Our clients represent a wide spectrum of industries and interests including, but not limited to; accounting and financial services, legal and policy advisors, insurance organizations, medical and health-related services, scientific organizations, research and technologyrelated organizations, real estate, construction, mechanical and electrical engineering, transportation and logistics, non-profit organizations and many more. In terms of actual computer users, ITG’s clients range from as small as 10 users to 2000 users.

All service and support discussed in this proposal is provided by our in-house technical staff and resources who are all based out of our offices located in Albany, New York with possible exception to any onsite support request that are outside ITG’s primary service area.

ITG is a Remote organization with standard office hours of 8:00am to 7:00pm, Monday through Friday. On weekends and after-hours, the ITG service team is available anytime day or night. ITG understands that our primary mission is that of a service business and as such we much be readily available to our clients on a Remote basis.

ITG offers end-user training to ensure your staff know how to best work with ITG as well as weekly security tips, monthly webinars on relevant IT-related topics and more. In addition, ITG offers phishing training, end user security awareness training, and other customized training services for end users on either a project basis as needed, or as part of a Service Plan. ITG will work with your organization to address any training needs for your organization.